1. The rates provided for you on this website are available
ONLY through
Viet Travel. Please
DO NOT call the hotel direct, as they
WILL NOT
have the same rates in their reservation system. Rates advertised on our website
are subject to availability.
2. Your credit card will be charged ONLY after the booking is confirmed.
Once the credit card is processed, we will email your CONFIRMATION/ACCOMMODATION
VOUCHER to you, which MUST BE retained for check-in Purposes.
Please note, that on rare occasions, the booking may be charged in a different currency
to the one you chose on the website, or were quoted in. The cost of your booking
is converted using our bank's exchange rates on the day of the transaction. All
transactional and charge information will be shown on your Receipt/Invoice.
The registered guest of this booking MUST sign the Confirmation/Accommodation
Voucher and present it to the Hotel upon check-in.
Viet Travel takes no responsibility if you lose the voucher.
3. Due to processing requirements, on occasion hotels are unable to confirm
a reservation immediately. Below is the usual response time taken to confirm reservations
for hotels when immediate confirmation is not available:
- 1 day - for hotels in Australia, New Zealand and Asia
- 1 to 2 days - for hotels in Europe, the Americas/Caribbean and Africa/Middle East
Disclaimer: Whilst we endeavour to process your booking request within the
time guidelines shown above, unfortunately at times we are unable to finalise your
request within this limit. Circumstances that may cause delays in replying to you
include international public holidays and time zone differences.
4. If you wish to cancel your booking after the voucher has been issued,
a cancellation fee will apply, in accordance with our company policy. The cancellation
fee varies according to the hotel specified in your booking as well as your check-in
date.
Important note -The default currency to be used for cancellation fees, if
the hotel's local currency does not show below, will be USD.
Please note - In some cases, the cancellation policy will depend on the hotel's
individual policy. If this is the case, the hotel's policy will be displayed
to you prior to the completion of the booking, on the final page of the booking
process. The stricter of the two (hotel's policy and our website policy) will then
apply.
- If you cancel after the voucher has been issued, but NOT LESS THAN 4 (FOUR) DAYS
prior to the check-in date, a nominal cancellation fee will apply, in accordance
with our company policy. The nominal cancellation fee varies according to the currency
in which your booking has been quoted, as shown in the following table:
|
Australian Dollars: |
|
25 |
|
British Pounds: |
10 |
|
Canadian Dollars: |
25 |
|
Danish Kroner: |
125 |
|
Euros: |
15 |
|
|
|
Hong Kong Dollars: |
|
125 |
|
Japanese Yen: |
1800 |
|
New Zealand Dollars: |
35 |
|
Norwegian Kroner: |
135 |
|
Singapore Dollars: |
25 |
|
|
|
South African Rand: |
|
125 |
|
Swedish Kronas: |
150 |
|
Swiss Francs: |
25 |
|
Thailand Baht: |
500 |
|
U.S. Dollars: |
15 |
|
- If you cancel LESS THAN 4 (FOUR) DAYS prior to the check-in date, or fail
to arrive at the hotel, a cancellation fee equal to the FIRST NIGHT'S
accommodation cost will be incurred. The nominal cancellation fee will NOT
be charged in this case.
5. All cancellations must be made IN WRITING using one of the following
methods:
When you contact us, we require any 2 (TWO) of the following, so that we
may efficiently process your request and reply to you:
- Your Booking ID
- Email Address used in the booking
- Name and Surname used in the booking
A Cancellation must be confirmed back to you by one of our consultants. If you have
not received a confirmation of the cancellation within 24 hours after submission,
it means we have not received it and you must resubmit it.
6. If you wish to amend your booking, a nominal amendment fee will apply.
The amendment fee will vary according to the currency of the hotel, as shown in
the table below.
Important note- The default currency to be used for amendment fees, if the
hotel's local currency does not show below, will be USD.
|
Australian Dollars: |
|
10 |
|
British Pounds: |
4 |
|
Canadian Dollars: |
10 |
|
Danish Kroner: |
43 |
|
Euros: |
6 |
|
|
|
Hong Kong Dollars: |
|
40 |
|
Japanese Yen: |
1800 |
|
New Zealand Dollars: |
13 |
|
Norwegian Kroner: |
48 |
|
Singapore Dollars: |
10 |
|
|
|
South African Rand: |
|
40 |
|
Swedish Kronas: |
53 |
|
Swiss Francs: |
10 |
|
Thailand Baht: |
200 |
|
U.S. Dollars: |
5 |
|
Please note: the fee will apply per each amended booking. For example,
if you have made 2 booking for 2 hotels in the US, and are making amendments to
both of these bookings, you will incur a fee of USD 5 x 2 = USD 10
Any amendment advised to us within 5 days of your arrival date or once you have
arrived at the Hotel, may be treated as a late amendment. Late amendments may be
subject to a fee based on the Hotel's amendment policy, as advised to Viet Travel.
If a Late Amendment Fee is applied, the nominal amendment fee will not be charged.
Should you require to change a booking from one Hotel to another Hotel, you will
NOT be charged an Amendment Fee. This will be considered as a cancellation of an
existing booking, and a Cancellation Fee will apply.
In order for us to ensure accuracy, we will only accept amendments IN WRITING.
We will not accept amendments over the phone, unless the matter is extremely urgent.
Amendments can be submitted to us using one of the following methods:
Please try to give us as much notice as possible to allow for sufficient time to
contact the hotel(s) concerned and a new voucher to be sent to you.
An Amendment must be confirmed back to you by one of our consultants. If you have
not received a confirmation of the amendment within 24 hours after submission, it
means we have not received it and you must resubmit it.
Important Note- If another transaction must be made to your credit card,
due to an amendment, we will convert the charge/fee to your selected currency.
When you contact us, we require any 2 (TWO) of the following, so that we
may efficiently process your request and reply to you:
- Your Booking ID
- Email Address used in the booking
- Name and Surname used in the booking
If you require us to correspond with an email address that is not the one used in
the original booking or the one via which the amendment was sent, please
include the new details with the amendments required.
7. Credit Card Information - The client must submit a valid
credit card when completing the credit card form. All care must be taken by the
client to ensure that the information provided in the credit card form is correct.
Viet Travel takes no responsibility for any incorrect information submitted.
If the client wishes to change the credit card after it has been charged,
it will be treated as an amendment, and a corresponding amendment fee and conditions
will apply - see Point 6. Due to processing requirements, refunds may take
up to 10 days to appear on your statement. This time may vary, depending on your
bank/financial institution.
By making a booking the client authorises Viet Travel to pass on credit card details
of the client to the hotel if requested.
8. The client must submit a valid email address on the Reservation Form.
This email address will be used for all future correspondence relating to your booking.
All care must be taken by the client to ensure that the information provided in
the Reservation form is correct. It is the client's responsibility to advise Viet
Travel if an error in the email address was submitted on the Reservation
Form or any other correspondence. Viet Travel takes no responsibility for
any incorrect information submitted.
9. Viet Travel intends to provide you with all the services that you
request from us. In rare cases, when the hotel is not able to honour your reservation
due to overbooking or any other circumstances, we will endeavour to offer you an
alternative of comparable price and standards. If this occurs, we will contact you
via e-mail and request your authorisation to proceed with this new booking. If you
decline the alternative, and you were already charged for the original booking,
a full refund will be given to you as soon as possible.
10. Whilst every effort is made to ensure your requested room type is available,
we cannot guarantee the actual bedding configuration of the room. These requests
are forwarded to the hotel and are subject to availability on the day of check-in.
All additional requests (smoking room, etc) are also subject to availability and
cannot be guaranteed by Viet Travel.
11. Disclaimer: Viet Travel makes its best efforts to ensure
that all the information that appears on its website is accurate. However, Viet Travel
does not accept liability for any errors and/or omissions and reserves the right
to change the information published at any time and without notice.
12. Complaints: In the case of any problem or complaint, it is imperative
that the client informs Viet Travel at the earliest opportunity in order
that they have the chance to rectify the situation as quickly and efficiently as
possible. Any complaint, which cannot be resolved locally, must be notified in writing
to Viet Travel within 3 (THREE) DAYS of the end of the service provided.
A copy of the complaint must be also be submitted to and signed by the hotel manager.
If a client fails to follow this procedure this may hinder the ability of Viet Travel
to rectify the complaint and reduce or extinguish any claim the client may have.
13. Hotel Information: All hotel information that is published on
the website is current and is subject to change without notice. Viet Travel
has visited the majority of its featured hotels and every effort has been made to
describe the hotels as accurately as possible. However, Viet Travel cannot
accept responsibility for facilities, which are temporarily not available, are under
renovation or not suited to individual tastes and preferences. Redecoration and
maintenance is necessary to the upkeep of the hotel and may take place without prior
warning, whilst the hotelier or supplier will endeavour to keep inconvenience to
a minimum. The effects of normal wear and tear can be expected in a hotel and these
are beyond our control. Viet Travel cannot accept responsibility for any
disturbance or inconvenience to the client beyond their control nor for accidents
in a hotel or loss caused by hotel management or staff.
14. Viet Travel does not accept liability for any indirect or consequential
loss arising out of the use or connected with its website or for any products or
services purchased from its website.
15. Viet Travel makes no warranty or representation about the suitability
of any product or service purchased by the customer. Where permitted by law, the
liability of Viet Travel shall not exceed the price of the product
or service purchased by the Customer.